Account security
Respond to new sign-in alerts, undo an unwanted email change, and close your account.
New sign-in alerts
When your account signs in from a new device, we send a Logins notification, always including an email. If it wasn’t you:
- Secure your email account first, since email codes are how you sign in.
- Tell us at contact@streaminz.io so we can end the unknown sessions.
Undo an email change
If someone changed your email, use the undo link we sent to your previous address. See Change your email.
Close your account
Contact contact@streaminz.io or the support center to close your account. Cancel any active plan first; closing an account doesn’t refund payments.
When your account is closed, we delete your comments, reactions, likes, bookmarks, playlists, follows, notifications, push subscriptions, and credit balance. Billing records are kept for as long as the law requires. See How long we keep information.