---
title: FAQ
description: Answers to common questions about watching, plans, billing, boosts, and content on Streaminz.
---

## Watching

**What can I do without a plan?**

Browse channels, watch clips and highlights, follow channels and get notified, and keep likes, bookmarks, and playlists. Watching full VODs, storage, boosts, clip creation, and downloads need a plan.

**Why can't I watch this VOD yet?**

On Basic, VODs become watchable 24 hours after they're published. The video page shows the exact time. Standard and Premium can watch right away.

**Why is part of a broadcast missing?**

Recording depends on the platform. Outages, access limits, or a stream starting just before the next live check can leave gaps, which show as **Not recorded** ranges. Boosting a channel shortens its live check interval.

**Can I watch broadcasts from before a channel was added?**

No. Streaminz records from the first live broadcast after a channel is added.

**How long are VODs kept?**

It depends on the channel's boost level: 15 days at level 1, 60 days at level 2, and unlimited at level 3. See [How long VODs are kept](/how-streaminz-works#how-long-vods-are-kept).

## Plans and billing

**How do billing cycles work?**

Plans are billed monthly, every 3 months, or yearly. Quarterly saves 20% and yearly 30% compared to monthly. See [Plans](/billing).

**What happens when I change plans?**

Upgrades apply right away with a prorated charge. Downgrades and cycle changes apply at your next billing date and can be canceled before then. See [Changing your plan](/billing/changing-your-plan).

**Can I get a refund?**

No. Payments are non-refundable once made. You keep your benefits until the end of the cycle after canceling. See [Canceling and resuming](/billing/cancel-and-resume#refunds).

**Which payment methods do you accept?**

Cards and wallets supported by Stripe, such as Visa, Mastercard, American Express, JCB, Apple Pay, and Google Pay. See [Payment methods](/billing/payment-methods).

**Why can't I remove my card?**

Your card can't be removed while your subscription has benefits, including a canceled one that hasn't ended. You can change it at any time.

**How are credits used?**

Your credit balance is spent before your card on every charge, so you may pay less than the listed price.

## Boosts

**Can I take a boost back?**

No, but you can move it to another channel. Each move starts a cooldown. See [Move a boost](/channels/boosts#move-a-boost).

**Do boosts guarantee a broadcast is recorded?**

No. Boosts improve quality, retention, and how often a channel is checked, but recording still depends on the platform.

## Content and accounts

**Can I upload downloaded videos elsewhere?**

No. Downloads are for private, non-commercial viewing only. See [Broadcast content and copyright](/legal/terms-of-service#broadcast-content).

**I'm a broadcaster. How do I get my channel removed?**

Email [contact@streaminz.io](mailto:contact@streaminz.io). See [Removal requests](/reference/contact#removal-requests).

**How do I delete my account?**

Cancel any active plan, then contact support. See [Close your account](/account/security#close-your-account).